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Customer Service Representative

Job Snapshot

Dayton, OH

Customer Service Representative


Job Description

Customer Service Representative 


Commitment to serve our customers at a level above and beyond our competitors. Must be very detailed and team oriented with strong communication skills and ability to problem solve. 


The essential functions include, but are not limited to the following:

  • Data entry of orders received via email, fax, mail, online and phone.
  • Assist customers in determining their needs and process all paperwork for the Custom Support Structure.
  • Generate cost effective quotes for orders requiring motor freight shipping.
  • International shipments. Determine most cost-effective shipping method by calculating weights and dimensions of product and quoting multiple international shipping carriers.
  • Assist customers with account issues such as billing, credit holds, etc.
  • Research and resolve discrepancies in shipments.
  • Provide safety and technical feedback for customers on ceiling support and all suspended equipment.
  • Troubleshoot equipment issues.
  • Catalog distribution.
  • Assist with email correspondence.
  • Update inventory maintenance with additional product information, weights, and dimensions.
  • General clerical & filing duties.
  • Maintain an organized & clean workspace. 


High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.



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PDSI Technical Services is an equal opportunity employer, and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, genetic information, national origin, age, disability, military service or veteran status or any other characteristic protected by law.  In order to provide equal employment and advancement opportunities to all individuals, consideration of employment staffing submissions are based on demonstrated skills, qualifications, work experience, expertise and expectations meeting the position requirements as specified by the client, including compensation