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Robotic Service Technician

Job Snapshot

Troy, OH

Robotic Service Technician


Job Description

Duties and Responsibilities:

  • Provides customers with technical support on-site for installation and startup, preventative and corrective maintenance, application support, and system modifications.
  • Performs emergency corrective maintenance in the filed utilizing in-depth troubleshooting for a wide variety of robot models and peripheral equipment.
  • Provides in-depth troubleshooting via phone with customers in the field.
  • Adheres to safety standards in the field and at customer locations.
  • Accurately and in a timely manner completes all paperwork associated with service trips.
  • Assists the Repair Department with in-house preventative and corrective maintenance.
  • Informs Regional Sales Managers (RSM) of service-related issues in their area and coordinates any sales leads with the appropriate RSM.
  • Provides support to Customer Service Department regarding identification of repair parts issues for customers.
  • Assists customers with modifications/retrofits of equipment to existing systems.
  • Assists with welding and automation in-house training classes as necessary. 

Job Specifications:

Knowledge of Welding, Robotics, Computers, Electronics, Analog, and Digital Circuitry.

Ability to:

  • Read and understand mechanical, electrical, pneumatic, and hydraulic drawings, schematics, and diagrams.
  • Work effectively with little or no supervision.
  • Demonstrate capability and knowledge of solid-state devices, codes, and the operation of electronic test equipment.
  • Strong analytical skills and creative problem solving.
  • Demonstrate interpersonal skills including excellent written and verbal communication.
  • Travel upon request (35% of the time). 

Education and/or Work Experience Requirements:

As Associate Degree in a technical field or equivalent is required plus three to five years of experience in a related field or equivalent combination of education and experience.

Must have a valid Driver’s License


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PDSI Technical Services is an equal opportunity employer, and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, genetic information, national origin, age, disability, military service or veteran status or any other characteristic protected by law.  In order to provide equal employment and advancement opportunities to all individuals, consideration of employment staffing submissions are based on demonstrated skills, qualifications, work experience, expertise and expectations meeting the position requirements as specified by the client, including compensation