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Inside Sales/CSR

Job Snapshot

Dayton, OH

Inside Sales/CSR


Job Description

Inside Sales/CSR

The Customer Service Representative’s primary job is to assist customers in placing orders. This position requires technical knowledge and experience. Must have prior experience working as an Inside Sales Rep or CSR at a manufacturing facility. 

Job Duties

  • Order Processing
  • Reading PO’s
  • Calculating (addition, Multiplication and Measurement)
  • Data entry
  • Inventory control
  • Communication across multiple channels (inside and outside of the organization)
  • Initiating action to prevent the occurrence of any nonconformities relating to product, process, or/and quality system up to and including when necessary stopping production to correct quality problem.
  • Identify and record any problems relating to the product, process and quality problems.
  • Initiating, recommending and providing solutions with customers on products.
  • Answer phones
  • Order entry
  • Order acknowledgement
  • Track shipments
  • Relay essential information to purchasing for needed materials
  • Work with scheduling to improve ship dates
  • Help customers with any problems or issues with products
  • Recommend products to customers
  • Other duties assigned 


  • High School Diploma
  • Specialized knowledge: Email, Data Entry, Use of EPI System, Order Flow
  • Skills: Excellent communication
  • Experience: Minimum 2 year’s customer service experience


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PDSI Technical Services is an equal opportunity employer, and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, genetic information, national origin, age, disability, military service or veteran status or any other characteristic protected by law.  In order to provide equal employment and advancement opportunities to all individuals, consideration of employment staffing submissions are based on demonstrated skills, qualifications, work experience, expertise and expectations meeting the position requirements as specified by the client, including compensation